1. Who we are
Doxa Nigeria is operated by DOXA NIGERIA LIMITED, an online sneaker retailer and sneaker-sourcing business based in Lagos, Nigeria.
Website: https://doxa.com.ng
Privacy enquiries: support@doxa.com.ng
2. Information we collect
Depending on how you use our services, we collect:
- Your name, email address and phone number.
- Billing and delivery addresses.
- Account username and account details.
- Order details, payment status and transaction references.
- Messages submitted through our contact forms, email or WhatsApp.
- Deep Search information, including sneaker photos or links, size, budget and communication preferences.
- Images or videos provided to assess exchange requests.
- Technical information generated when you use the website, such as IP addresses, browser details and security logs.
Please avoid including unrelated personal information in uploaded photographs or videos.
3. How we use your information
We use your information to:
- Process orders and arrange delivery.
- Create and manage customer accounts.
- Source sneakers through Doxa Deep Search.
- Confirm payments and manage refunds, exchanges and store credit.
- Respond to enquiries and resolve complaints.
- Send account, order, delivery and store-credit updates.
- Maintain website security, prevent fraud and keep necessary business records.
We process information as necessary to fulfil orders or take steps at your request, meet legal obligations and pursue legitimate business interests such as security and resolving disputes. Where consent is required, we will request it separately.
4. Payments
Payments are processed through Paystack. Payment details entered into Paystack checkout are handled by Paystack under its privacy practices.
Doxa receives information needed to confirm and manage transactions, such as payment status, transaction references and relevant customer details.
Never send us your card PIN, CVV, banking password or one-time password.
5. Who receives your information
We share information where necessary with:
- Delivery riders and courier partners: your recipient name, phone number, delivery address and relevant delivery instructions.
- Paystack: information required to process payments and manage payment issues.
- Hosting, email and other service providers: information processed when operating our website, sending messages and maintaining records.
- Authorities or professional advisers: where required by law or necessary to address legal claims.
We do not provide sneaker suppliers with customers’ names, phone numbers or delivery addresses. We may share sneaker reference images, requested sizes and product requirements to check availability.
6. Cookies and website functions
Our website uses cookies and similar technologies to support functions such as customer login, shopping carts and checkout.
You can manage cookies through your browser settings. Blocking necessary cookies may affect website functions.
If we introduce optional analytics or advertising tracking, we will update this notice and provide any choices or consent controls required before using it.
7. Customer communications
We use email, phone or WhatsApp to communicate about enquiries, accounts, purchases, sourcing requests, refunds, exchanges and store credit.
We do not automatically enrol customers in promotional messaging simply because they place an order. If we introduce promotional communications, we will explain the choice and provide a way to unsubscribe.
8. How long we retain information
We retain personal information for as long as needed for the purpose for which it was collected, including fulfilling orders, providing support, managing store credit, resolving disputes and meeting legal recordkeeping obligations.
Retention depends on the type of information and any outstanding transaction, complaint or legal requirement. Uploads and supporting videos should not be retained indefinitely merely because they were submitted.
You can contact us to request deletion. Some records may need to be retained where there is a lawful reason.
9. Security and international processing
We use appropriate technical and organisational measures to protect personal information. No internet service can guarantee absolute security.
Our hosting and other service providers may process information outside Nigeria. Where this occurs, applicable data-protection requirements and safeguards must be followed.
10. Your privacy rights
Subject to applicable law, you may request access to or correction of your personal information, deletion, restriction of processing or a portable copy. You may also object to certain processing and withdraw consent where processing relies on consent.
Contact support@doxa.com.ng to make a request. We may need to verify your identity.
You may also lodge a complaint with the Nigeria Data Protection Commission at https://ndpc.gov.ng.
11. Updates and contact
We may update this policy when our services or information-handling practices change. The latest version will be available on this page.
For questions, contact support@doxa.com.ng.